THE LEADER SETS THE TONE
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Leave a 3 to 4 minute voice mail for the team every morning before everyone gets to work. Choose an affirmation and set the tone for the day.
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Always do the right thing no matter what it costs. Your business values and your personal values must be the same.
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If you start to have a bad day, so will everyone else. You must control your emotions regardless of the circumstances.
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Make specific acknowledgments to team members as you see things that go right throughout the day. You can pay people to perform, but you can't pay them to excel.
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95% of all problems are the results of poor systems, inadequate systems, or lack of systems. When something goes wrong, question the systems first and he person last.

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